1. Introduction
Section 1 of 30This Refund Policy explains how Al Shaheen Digital Solutions handles refunds, cancellations, payment reversals, subscriptions, electronic invoices, online payments, digital services, AI services, automation services, maintenance plans, and related requests.
Refund Policy Highlights
- Refunds are reviewed based on service type and project stage.
- Custom digital work may become non-refundable after work starts.
- Completed or delivered digital services are generally non-refundable.
- Subscription cancellation stops future renewals but does not automatically refund the current period.
- Third-party provider fees may be non-refundable.
- Mandatory consumer rights remain protected.